Skimming Incident at Ocean Mart Roy, Utah – How We’re Ensuring Your Safety
We would like to inform our valued customers about a recent incident at Ocean Mart Roy, Utah, involving skimming activity at one of the checkout lanes. Cashier 6 was affected by a skimming device that was installed by an external party to capture customers’ card information. This incident has raised understandable concerns, and we want to assure everyone that we are taking the matter very seriously.
What Happened?
During a routine check, our team discovered a skimming device attached to the payment terminal at Cashier 6. This device had the potential to capture card information during transactions. Fortunately, we were able to remove the device promptly, and we have been working closely with local law enforcement to investigate the matter further.
Actions Taken
- Immediate Removal and Investigation: The skimming device was removed, and all affected terminals were thoroughly inspected. We are cooperating with authorities to identify and apprehend those responsible for the incident.
- Enhanced Security Protocols: While this was an isolated incident, we have taken additional security measures to ensure it does not happen again. Our team has reinforced our Point-of-Sale (POS) systems with state-of-the-art encryption and real-time monitoring to detect any unauthorized activity.
- Customer Alerts: If you shopped at Cashier 6 between specific dates, we recommend checking your recent transactions and reporting any suspicious activity to your bank. Rest assured, the incident is limited to this single lane, and we are doing everything possible to protect your information.
What About Mama’s Kitchen?
We want to reassure customers that this incident in no way affects Mama’s Kitchen—our beloved in-house dining area. The POS system used by Mama’s Kitchen operates independently from the checkout lanes and was not impacted. The payment systems at Mama’s Kitchen are safe and secure, and we continue to prioritize your security and dining experience.
Your Security Is Our Priority
We understand that trust is crucial when it comes to your shopping experience, and we want to reiterate that Ocean Mart Roy is doing everything possible to ensure that your data is protected. While this skimming incident was unfortunate, it was isolated, and we have taken immediate action to prevent any future occurrences.
For added peace of mind, we recommend using chip-enabled cards, mobile payment options like Square, Apple Pay or Google Pay, or even cash during your visits to Ocean Mart. These methods provide an extra layer of security.
Final Thoughts
We value the loyalty and trust you place in us at Ocean Mart and at Mama’s Kitchen. While this event was unfortunate, we’re confident that our swift actions and improved security protocols will ensure your future visits remain safe and enjoyable. We’ll continue to update you as the investigation progresses, and we thank you for your understanding and continued support.
Feel free to reach out to our customer service team if you have any concerns or questions.
Stay safe, and see you soon at Mama’s Kitchen!